FAQ
Our temporary Wi-Fi is a fully inclusive internet solution. Basically, as we have the ability draw the signal from multiple 4G/5G carriers at the same time using powerful antennae, we customize the hardware and data SIM cards inside the units, so the configuration suits your situation and location. Using enterprise-grade, load-balancing routers and High-Density Access Points allow us to provide the best experience for your users. This means you will always get the highest and most reliable speed available. If one carrier goes down, the others keep on going, resulting in a seamless internet experience.
All of our units come pre-configured and ready to go. Sit your unit on a flat surface (minimum of waist height is recommended), plug into a power source, wait a few minutes for it to warm up and BAM you have WiFi -If your event doesn’t have a power supply, chat to us about our handy battery options.
For Australian events the units run off a standard 10 Amp/240 Volt source just like any normal household appliance.
YES. Our units contain very powerful antennas. This means that we can draw a much better signal from remote cell towers than phones or Wi-Fi dongles can. When you inquire, we’ll check the coverage levels in the area and time give you a prediction of speeds and performance. If your event is remote, we may need to do a site visit to determine the best approach we will quote you separately for this service as testing, setup and solution will vary.
We know event styling is a key consideration to every event. We have kept our boxes simple and black to bend in as much as possible. Please refrain from putting your unit in a cupboard or room as Wi-Fi signals can be affected, the unit should remain in the room where it is being accessed. A light cloth drapery, cardboard or light weight plastic will ensure that the signal can still reach your crowd if you need to cover.
YES. We have a dedicated team of onshore engineers for the duration of your event. After you have booked, we will provide the contact details for your dedicated support agent.
YES. Our standard boxes are available for both purchases and rental, we will also be happy to discuss with you a customised solution this way you will only pay for what you need.
To avoid missing out, especially during peak event season, it’s a good idea to book at least 2 weeks ahead of time. However, in most cases we have the ability to deploy within 24 hours for you to pick up or 5 days for us to deliver.
Data usage depends on the number of users, the type of function, and the length of your event. The good news is, we have done this for many years and can give you a pretty good estimate of what you will need. We will work with you to come up with a suitable data allowance, so you don’t have to worry about bill shock during your event.
Our techs have a few customizations that they can make if you’re looking to keep usage under control. One recommendation we like to start with is blocking anything from Netflix, Mobile Software updates, Cloud backups & HD Video Streaming- these are all very high data users. Just let us know in you booking request what you would like to customise.
YES, you sure can. For a large event it may bey helpful to implement a data limit per device to make it easier to manage. This gives everyone access without being able to go over.
Yes, we can. We can actually go a step further and separate your network only limiting the bandwidth for a specific group EG Public/ Staff/ Vendors. If we limit the bandwidth to your public network they will only have to emails, social media, event apps etc. However, they won’t have enough speed to stream Netflix or upload pictures to any cloud backups, this prevents them from using a lot of unneeded data.
Yes. We can reduce the power of your Wi-Fi to reduce the coverage area which will limit the number of people within range. If this is something, you were after we can discuss this during setup.
Yes, we sure can. Our routers are configured to send notifications at 70%, 80%, 90% & 100% of the total allocated data allowance. You then have the option to monitor the usage and with a simple email or a phone call we can additional data packs for the remainder of your event. If an additional data pack is not added prior to exceeding 100% excess data will be charged at $1.50 per 1Mb of data.
Yes. We have designed our boxes in a rugged case perfect for transportation, open it up plug it in and you are ready to go. Of course, there may be some regional differences in 4G performance, however our multi-carrier approach means the user experience will be very similar in almost all situations. If you’re heading somewhere very remote, talk to us prior and we will work out a solution for you.
Our X boxes weigh X KGS and our X boxes weigh X KGS